What happens if you lose your 2 Factor Authentication (2FA) code or emergency code?

Simply just email [e-mail] with the following:

• Name
• SaneBox email account
• Scanned image of your Government Identification

Once we have verified your identify, our support team will notify you when we remove the 2FA from your account, and you can login to your account!

We take our SaneBox customer's security concerns very seriously and we appreciate your understanding.

As always, feel free to email us at [e-mail] if you have any questions.