For certain types of support inquiries it is very useful when you include a copy of the full message header details.
Please copy & paste them right into the body of a message to us, rather than sending them as an attached file.
Popular Mail Header Help Pages
- Apple's support for macOS Apple Mail
- Viewing "long" headers in iCloud - web
- Mail header help for a variety of mail programs/clients
Outlook 2016 Mac
- Locate the message you'd like to view headers for.
- Right-click on that line-item.
- Select "View Source".
macOS AirMail
- Open the message you'd like to view headers for.
- Look to your View Menu.
- Select "Show Raw Source".
Gmail - web
- Log in to Gmail
- Open the message you'd like to view headers for.
- Click the down arrow next to Reply, at the top-right of the message pane.
- Select "Show Original".
FastMail - web
- Log in to FastMail
- Open the message you'd like to view headers for.
- Click the More button in the top-right area of the message pane.
- Select "Show Raw Message".
Yahoo-web
You can find the directions listed here on Yahoo's Help page
Example of the most important part of a full Email Header:
From Sane Tester Wed Dec 9 17:37:53 2015
Date: Wed, 9 Dec 2015 17:37:53 +0000 (UTC)
From: Sane Tester <creepy_pasta23@yahoo.com>
Reply-To: Sane Tester <creepy_pasta23@yahoo.com>
To: "support@sanebox.com" <support@sanebox.com>
Message-ID: <643503893.714052.1449682673896.JavaMail.yahoo@mail.yahoo.com>
Subject: Get Your Holiday Presents Early!
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_Part_714051_52203246.1449682673894"
References: <643503893.714052.1449682673896.JavaMail.yahoo.ref@mail.yahoo.com>
Content-Length: 526